Yes, I still believe in super heroes! In a quick straw poll of the members of my household on what superpower they would want if given the opportunity, I was quite surprised with the answers. I had two that wanted to fly, one that wanted to be invisible, one that wanted to be able to read another’s thoughts, and one that wanted to control another’s thoughts. When I was growing up, I often thought about what it would be like to be a superhero, didn’t you? What would I do? What kind of super hero would I be? I was always drawn to those who didn’t have powers but, instead, leveraged what they had in order to make the world a better place. Of course I admired Batman but, more often, I found myself pretending that I was Steve Austin, the astronaut that had been “re-tooled” with bionics after his tragic wreck and was transformed into the “Six Million Dollar Man.”

The opening sequence of that fantastic 70’s show opens showing a horrific crash and then a narrator saying, “Steve Austin, astronaut; a man barely alive…” and ends with head scientist, Oscar Goldman, laying out the plan, ” Gentlemen, we can rebuild him. We have the technology….we can make him better, stronger, faster than before.” Even today, this show still appeals to me. For me, even as an adult, it tugs at the question of what kind of superhero I am and how can I leverage what I have so I can contribute more. Not that I am not good but, like many, can feel the stress of life and feel like any man, barely alive. But each of us has the technology to rebuild - to make ourselves better, stronger and, yes, faster than before.

Being Better
There are many things I am good at but there are a LOT more that I would like to be better at. With competing demands and resources, it can be easy to fall into a trap of trying to do everything and be everything. I am sure I am not alone in feeling the super hero pull to do it all, have it all and be everything to everybody. It’s not impossible to do but it can strip you of your super powers. I equate it to when a restaurant goes from having some key specialty dishes to serving a buffet. When you switch to a buffet, the overall quality degrades just a little and the experience is not as great. Being better is taking time to reflect on what’s important, investing in your own development and choosing how you will use your superpowers. CHOICE!? I have a choice? Yes! Being better is getting rid of the buffet and getting back to your specialty dishes. You can’t save everyone but you CAN save yourself!

Being Stronger
Superman had Lex Luthor, Batman had the Penguin, and Spiderman had the Goblin. Just as every superhero has his arch villain, you have yours and I have mine. Even Steve Austin fought the powers of the bionic Big Foot who was sometimes friend, sometimes foe (but that’s a whole different article). What (or who) is your archenemy? It could be finances, food, marital problems, or any myriad of other issues/people that knock you down, lock you up, and calculate how to expose your weaknesses so that it will result in your ultimate failure. The lesson we can take from our superheroes is that they ALWAYS prevailed. The power of your good is always greater than the evil forces at large. Being stronger is the realization that, no matter whom (or what) we face, you can dig deep and overcome it. It could be with the help of your superfriends or with the help of something supernatural. Regardless, the super hero phrase you can write on a post-it and plaster everywhere to remind yourself is:

“I ‘M > it”
(Translation: “I AM greater than it!”)
You are greater than any foe you face because you can leverage your own super powers to overcome it. Dig deep and send it back to the fiery depths of hell whence it came.

Faster Than Before
Faster for me doesn’t mean the speed at which I travel, leap over buildings or the speed with which I save the damsel in distress. For me (and I can only speak for me), it is about being faster to appreciate the countless blessings, joys, and wonders that fill my life. It is about being faster to be kind, faster to spontaneously appreciate the people in my life that make it worthwhile, and faster to slow things down so I can savor the moment. It’s easy to get caught up in the negativity of the world, see what is going wrong, and let it sap my super powers. Super heroes look for what is going right, who is doing right, and how they can contribute to the larger good. Be faster every day in being present and positive. It helps with both being stronger and better!

Now don’t get me wrong, I wouldn’t mind being able to fly, see through walls, or even able to shoot webs from my wrists and sail through the city. However, I think we are all superheroes in our own way and we can strengthen our positive foothold in the world and defeat evil by leveraging the gifts we already have. I can be better, stronger, and faster! I have that technology and so do you! So step up, step out, and make a difference!

I love a good mystery, don’t you? Some of my favorite Sunday afternoons as a kid were spent watching Sherlock Holmes or Charlie Chan use their super sleuth skills to solve the most complex of crimes and, ultimately, save the world from complete annihilation. However great contemplating classic capers have been for me, having a mysterious leader has never been as entertaining. In fact, it can quickly become a horror show. Have you ever worked for a person whose reaction to situations would sway from one extreme to another depending on who was around, which way the wind was blowing, or if they had gotten a prime parking spot that morning? Well, you are not alone because I have had the displeasure of working with (and for) “Bi-polar Bob” and “Wacky Wanda” as well. Working with questions, inconsistency, and conundrums erode the trust needed to keep morale high, move the team forward, and weather the trials that many of our teams are facing.

When examining relationships, there should be no mystery - at home, work, or play. If you are the last person to know about bad situations or feel like you’re the last resort, there is probably a reason. The question to ask is, “Am I building Covenants or breaking them?” A covenant is a relationship of trust. It signifies that, no matter what, you act in accordance with your beliefs and that your teammate can count on that consistency. There are no questions and there is no guessing on how you will sail because you are sure and steady. This starts with your own reflections on what you believe, where you stand, and is manifested in how you behave. To build everyday covenants (and keep the mysteries at a minimum), I continually strive to stay consistent by taking the time to periodically reflect on three things: statements of purpose, statements of intent, and congruency between the two. Although you may not be able to change others around you, you can change your behaviors and reactions to those around you.

What Are My Statements of Purpose?

Statements of purpose manifest from the core of my being. Above all, they are what I value and what “I Believe.” For me, I believe in honesty, integrity, family, love, laughter, and the innate goodness of the human spirit. I also believe that each person has been given a purpose on this big, blue, wet ball and with that purpose, a responsibility to ease the burden of others, not to make it heavier. Those values are the rudder by which I live my life. Take a moment to reflect on yours. What are your statements of purpose? What do you believe? Where do you stand? If it’s a mystery to you, then it will surely be a mystery to others!

What Are My Statements of Intent?

Statements of intent are different from things that you “can do” (there are a lot of things that each of us can do). Statements of intent are things that you WILL DO! My statements of intent include that I WILL:

Treat others with dignity and respect

Put the needs of the ones I love before my own

Take myself lightly and find the humor in life

Be honest with myself and others

When I’ve taken the time to reflect and intentionally write them down, they become my personal “manifesto” on how I will deal with people, situations, and also they become a roadmap of how I will live my life. What are the things that you WILL do? There is great power in knowing what your statements of intent are, writing them down and speaking them out loud. Do yourself that favor!

Are The Two Congruent?

The last thing I reflect on is if my beliefs and actions are congruent with each other. If they are, then there will be NO mystery to anyone on how I will (or would) respond in a situation. If there is, something is amiss. Either I don’t really believe what I’ve stated as my purpose or the intent doesn’t match the belief. I like to equate it to when people say they “want” something. If you want something, that means you are taking steps towards your goal. If you aren’t taking those steps, then you really don’t want it. It’s just a nicety. The same goes with purpose and intent. If you say you believe something but don’t actively live it, you don’t really believe it. The two must be congruent or you’ll be swayed, mysteries will continue and covenants will be broken.

It’s not that I don’t like surprises, I do. I like the spontaneity that keeps relationships fresh, vibrant and how it can propel a team to new possibilities. But, I know I am not alone when I state that I don’t like the mystery of how you’ll react if I come to you with less than favorable news. There are no mysteries within the covenants that are built with others; there is only openness, loyalty, and trust. That’s what is being built every day in relationships - as long as you are living your values and openly sharing them with those within your circle. Step Up and Invest Yourself Today!

We as leaders can’t make our people happy. Happiness is a personal choice. What we can do is manage the mood - the “how people feel” about their work, their contribution, and the organization. As a young division officer, I inherited a department that had low morale, low productivity, and even lower initiative. Most of the people assigned had been “written off” as no loads and it seemed as if a black cloud of negativity hovered over them. My first week, as I got to know the people and what they did (or were supposed to do), I tried to figure out what was missing. It’s not that this team wasn’t capable or even willing, vital elements were missing from their work existence, elements that let them know how they fit in and where they provided value. All I needed to do to boost the mood was show a little CARE.

Communication
My division hadn’t been communicated with about their mission. They didn’t know how what they did fit into the overall mission of where the organization was going. To them, everything was a pointless mess of metrics, reports and taskers. What was needed was the “how and “why.” My predecessor had made the critical assumption errors of assuming team members knew what it is they needed to do, how to do it, and what was expected of them. We can never assume! We must provide clarity, purpose and value - then and only then can we let go and empower them to make a difference. Do you want to see a dramatic upturn in team mood? Work to bridge the gaps with solid communication. This can’t be a one time chat - it must be a continual dialogue (think real conversation).

Accountability
More often than not, we think of accountability as being about someone else. As a leader, accountability starts with us. We can do all we want in trying to communicate to our people but that’s not enough, we also need to walk that talk. There is no better testimony to our team about ethics, trust, openness, and consistency than personal example. I had to openly show my team that I not only expected high standards from them, I expected them from myself as well. If they were working late, I was working late. I expected nothing from them that I wasn’t willing to give. Our ability to know what we stand for and openly live those values aligns us with our team so that they know, no matter what, you can be listened to and trusted.

Rewards
Each one of us keeps a psychological contract with our organization that says that the level of effort should be commensurate with the amount of rewards that are received. It can be equated to a scale that works to keep us balanced. If I am working hard, I should get rewarded for it. If I don’t see the reward, my scale gets out of balance and my productivity, motivation, and morale go down. Prior to my arrival, most team members felt like doing a good job was like peeing their pants in dark suit (it gave them a warm feeling but nobody noticed). The rewards plan that we implemented was well communicated, distributed, and publicized. Everyone knew what warranted rewards and how he/she could get on board with getting them because they were involved in the process. Very quickly, the scale got balanced and everything we had been missing started taking shape. A simple, low cost incentive that anyone can do right now is to just show some simple appreciation. Acknowledging a contribution or saying “thank you” goes a long way in telling team members their value.

Enlightenment
We spend the bulk of our awake hours at work. Keeping that in mind, work should be more than a place that provides a paycheck, it should be a place where we, as human beings, can flourish. That means that we, as leaders, have to continually connect with our people on a human level - disregarding the titles and positions that separate us and look for ways we can unite on common ground. I worked along side my team and coached them through every difficult maneuver. Anything we did, we did together and all team members benefited, either directly or indirectly. Working towards enlightenment and human flourishing not only allows for an open dialogue and an ability to achieve more, it also allows team members to get past the issues they might be facing in other areas of their lives because they know they are not alone. Being on YOUR team should be about more than the pay. Make it personal!

Due to a little CARE, in less than six months my “rag tag” bunch of misfits overcame the odds and beat out every other region in the areas that we could compete on. Our department’s morale, productivity, and individual engagement soared. We went from being the team that no one wanted to be on to one that people continually fought to join. As I stated before, we can’t make our people happy but we can manage the mood of how people feel about where it is they spend most of their time. That’s the impact YOU can have! CARE comes down to clarity and purpose - letting your team know their value and their worth! DON’T WAIT! STEP UP, STEP OUT AND SHOW ‘EM THAT YOU CARE! ]]> http://www.covenantleadership.com/care-is-the-key/feed/ http://www.covenantleadership.com/expect-it/ http://www.covenantleadership.com/expect-it/#comments Tue, 20 Oct 2009 09:16:51 +0000 admin http://www.covenantleadership.com/?p=1368

What are your expectations of situations and people? When faced with new or difficult circumstances, how are your thoughts? Positive? Negative? Indifferent? I go into most situations with the predisposition that everything is going to work out the way that I want. I think it has something to do with me being the youngest child (and very spoiled). Regardless of the origin, I do believe that it is the expectation of things working the way I want that is the secret to them actually turning out that way. In that, all of my energy goes in that direction and (even though there may be hurdles) “it” gets done (whatever “it” is). The same can be true for having negative expectations and talking yourself into a spiral of despair before events unfold.

There was this guy who was driving to a dinner party out in the country and he got a flat tire. Knowing he was in a time crunch to get to his destination on time, he jumped out of his car, sped to his trunk and flipped open the hatch…only to realize that he didn’t have a jack. Panicked, his mind raced as what to do. His cell phone was out of range and he truly was in the middle of nowhere. Standing, by himself and beside himelf with grief, he saw a light flickering in the distance. “It could be a farmhouse,” he thought to himself. It was getting dark, the temperature was dropping and it was a seemingly long trek but, with no other choice, he decided to start walking towards the farmhouse to see if the residents had a jack he could borrow. As he walked, he started working out possible scenarios in his head of what would happen when he arrived at the farmhouse. Each scenario ended with him not getting a jack and being stranded (possibly for the rest of his life) out in the middle of nowhere - cold, hungry, and friendless. Although his building fury did hurry is pace, it did nothing for his disposition. The further he walked, the angrier he got. Over and over in his head he repeated, “I know that this guy is not going to let me borrow a jack!” By the time he reached the farmhouse he was in a rage. He marched up to the door and pounded on it repeatedly. He KNEW that this was a pointless endeavor and that this “guy” was not going to let him borrow a jack and that he was going to be out here forever. He pounded again. Finally, the door started to creek open and there stood a kindly looking old farmer. The farmer looked at the man and said, “May I help you?” The man reared back, hit the farmer in the face and said, “I didn’t want to borrow your damn jack anyway.”

The moral of the story? Don’t borrow jacks. We can discount things before we even give them a chance to develop. We need to set our expectations towards greatness if that’s what we want (or our team) to achieve. When you set them high, the hurdles will be just as high. To help you stay positive and laser focused on those goals, try these strategies:

Visualize

Know exactly where it is you are going or what you are trying to achieve. Sit back and visualize what it looks like, what it tastes like, what it feels like and who is there celebrating with you when you accomplish the goal. Once you do that, write it down and tell people about it. Verbalizing your goals helps internalize them, makes you accountable to those you told them about, and you will be much more likely to keep going when the going gets tough. If it’s a team goal, make sure EVERYONE (from the person in the mailroom to the CEO) knows where the team is going. This gives common purpose and critical mass - both of which move mountains!

Persist

There is an Irish proverb that reads, “Persistence breaks down resistance.” I am pretty sure my youngest daughter is Irish because she lives by this. There will always be hurtles to jump, mountains to climb, and speeches to give. Most will tell you how things can’t be done, not how they CAN be done. I always repeat to myself, “WWWWD?” (What would Willy Wonka do?). He would keep going and say, “We are the music makers and we are the dreamers of dreams!” If you have clarity in your expectations and know exactly where you going, keep up the fight, and persist. Don’t listen to “nay-sayers” who try to trample on your dream. It will go the way of your will if your will is strong. Stay strong!

Laugh

When the going gets tough, the tough get laughing. Stress is a fact of life. Having the intestinal fortitude to set your expectations high and dream can add enormously to your stress load. When you are persisting and the stress is building, take a break and laugh. See a funny movie, talk to friends that make you laugh, or just do some “ho ho ha ha ha’s” in the privacy of your car and you will find that your stress will diminish expeditiously! Laughing sets off a chain reaction of physical and emotional responses in your body that will help you maintain perspective, stay focused, and be happier! You can’t see the horizon if your head in pointed downward. Keep your head up with laughter!

In the end, we get what we expect to get. Each of us is only here for a short period of time and we should expect greatness because each of us IS great. Each of us has a reason, a purpose, and we should never discount our own capabilities or our blessings by “borrowing jacks.” Keep laser focused, positive, always have great expectations and watch fantastic things unfold in your life.

Growing up, my ol’ man had a nickname for everyone. I don’t know if it was because he couldn’t remember anyone’s name or because he thought it was funny. Whatever the reason, if you knew him (and he liked you) you got assigned a name. At his work there was a Flopjaw, Leo, Goliath, and a myriad of others. His naming wasn’t just relegated to work; each of us kids had a name as well. My brothers were Buck, Beanhead, Doodle, and my sister was “Sis” (okay, not that imaginative but it was still a nickname). Either through nature or nurture, this “gift” for naming people was passed on to me. Regardless of where I worked or the position I held, I’ve named my co-workers. Never derogatory - but a positive reflection of the traits they radiated during their daily interaction with me. It made no difference if I was working with Sparky, Sprocket, or Sparkle, the result of my nicknaming was nearly always positive. Here’s what it could do for you if you’re willing to take the risk.

Force Reflection

If you are to come up with a really accurate, positive nickname for a co-worker, it takes time and reflection. You MUST take the time to really watch, learn, and get to know this person. This is never a bad thing - especially when you are focusing in on the good. We spend hours, days, and, yes, sometimes years focusing in on the things that irritate us about others. Taking some time to focus in on the good can help us change our perceptions of that person and, in turn, appreciate them on a different level. If we change our perceptions, we can change our world!

Brake Barriers

Once I would finalize a name (and, yes, it would sometimes take a few revisions to get it just right), I would start easing the person into their new name. Undoubtedly, the question would always arise, “Why are you calling me that?” This question would give me the perfect opportunity to ease into his or her positive traits. For instance, when working with Sprocket (who could be negative at times), I explained to her that she was named such because “You make things go!” When I would call her Sprocket she would smile and I could see her spirit lift a bit. But here’s the key: A nickname has to be positive and if the person doesn’t like the name it can’t be used.

Build Community

In a formal organization, we are quick to figure out who fits where and who does what. Once we have this down, we then start to know people as what they do versus who they are. Add some cubicles and email and you’ve got a nice, sterile environment where teamwork, productivity, and creativity wane. Nicknames add personality and are personable. They are a huge florescent splash of color on a flat white wall. When we know each other by more than title and/or job but as people, there’s no limit to where we can go as an organization.

Do not feel as if this burden lies solely on you. Bring your team into the mix and ask them to help. Here are some possibilities for brainstorming at your next meeting to help each other come up with positive nicknames:

• Rap Names
• Disney Characters
• Greek Gods
• Western Icons
• Famous Explorers

The possibilities are endless and the reward great when we work to know those around us, break barriers and build community. Those are the organizations people want to be a part of - where they can flourish and progress is made! Oh, and my nicknames? I’ve been Chipper the Skipper, Golden Boy, The Professor, Pookey Bear, and one of the Wonder Twins. But the best is the one that came from the master himself, my father, who just refers to me as “The Wiener.”

Money is great! It makes the world go around. It motivates some to perform better for a while (in it’s pursuit) but that “superior” performance is usually short lived. In the same respect, threats, barking orders and intimidation have never moved any team that I was on to surpassing goals and moving to new levels of productivity or creativity. In 22 years of leading people, I have found that the essence of motivating team members comes from within. That, if you really want to “reach in and touch” that inner part of a person (to find the piece that motivates, moves them past goals, and vests their loyalty) each person has to be treated as such - a person! To motivate your team and catapult them to the next level, try these 4 “No Fail” strategies - all it costs is a little time and reflection.

Strategy #1: Communication

Since the beginning of time, mankind has used some form of communication to get things done. One would think that with so much practice, communicating would be a perfected art by now. Unfortunately, this is far from the norm. More often, we assume that people are mind readers. We assume they know what is expected, have all the knowledge they need to accomplish the task, and are even able to tell how they are performing. These assumptions can cause enormous problems at all levels of the organization and at all stages of an evolution. Good communicators know that communication is a two way street and that both lanes need to stay open. I remind myself to keep both lanes open by posting this equation in my office: “Q2L + S2S + S2A = GR8 COMMS.” Translated: Quick to Listen plus Slow to Speak plus Slow to Anger equals Great Communication. This equation helps me be actively involved in a conversation so that team members are truly heard. I am sure it will work the same for you. Write it down, post it, and practice it daily. You’ll be surprised at how much of a difference it makes.

Strategy #2: Appreciation

No words carry more weight and motivate team members more than “thank you.” The best part of this strategy is that it doesn’t cost a thing! This may seem like common sense but I don’t think that common sense is all that common. As individuals, who doesn’t like to be appreciated for the hard work that is put into a project? As leaders, why wouldn’t we pass that along to team members so that they know that we notice? Maybe it’s due to the hectic nature of today’s world of work - we get so busy that simple, “common sense” things get lost in the shuffle. Take time out and say thank you - it is the most cost effective reward you can give. Be specific and be genuine, it makes the difference.

Strategy #3: Value

When I am working on a project, I like to know how what I am doing factors into the end result. In short, what value am I providing? What is my contribution? Clear objectives motivate, provide value, and let team members know how they fit into the value chain. A few years back, I had a supervisor that took the time each day to cover the “game plan” for our overall mission. During our daily meetings, he would cover the “why” of what we were doing. This provided me with the bigger picture - I knew my contribution, my value to the end result and I was motivated to exceed the expectation. Value your people by letting them know their value.

Strategy #4: Enjoyment

A team that plays together stays together. I have had very few jobs where I woke up and said, “I can’t wait to do this today!” I have, however, had numerous jobs that I couldn’t wait to go to due to the atmosphere of fun that was created by a great leader or a great team. These were people who knew how to inject an element of humor, play and laughter into the most stressful of situations. Their actions broke down barriers, reduced stress and allowed the team to let go of inhibitions to reach their true potential. I don’t think this is a rare gift, I believe that each of us has the ability to impact the culture positively if we “lighten up” and look for the funnier side of things. The words work and play shouldn’t be opposites, they should be synonyms!

These 4 “No Fail” strategies will help leaders inspire, motivate and build a covenant of trust with your team. Trying them doesn’t cost a penny; they don’t need to be decided upon by a committee; and you should not be “faulted” for employing them (if you are, it’s time to find a new vocation). All it takes is time, reflection and care. Take the risk, step out, and connect with your people today. The return on investing yourself in your people will provide a much greater reward than just the bottom line.

The stench of sweat, mothballs and fear permeated the room as the timer went off and the instructor said, “Go!” It was our final locker inspection for my graduation from boot camp and we all needed to pass in order to move on to the next “adventure.” 80 sweaty, stinky, and desperate men sped to get all the items from their locker folded and stowed within millimeters of what had been given to us as the standard. Through the cloud of anxiety, flurry of dripping sweat, and flying clothes, my Company Commander looked over and said, “LUTZ!? What are you doing!?” Yes, it looked crazy, but from the (what seemed like) thousands of items that needed to be put away, I had taken my skivvies (underwear) and placed them on the top of my head like a hat to keep them out of the way until I was ready to stow them. I replied sheepishly, “Sir, it keeps them out of the way!” He cocked his head, looked at me confused and then said, “Okay, if it works, DO IT!” At that moment, I looked around and saw 80% of my teammates throwing their “tighty whities” on their head in an effort to achieve the goal. We, as a team, passed our inspection and moved to the next challenges that were put before us. Our leader knew that achievement came from empowerment, not exact direction. Certainly, he had trained us, given the method, and told us the end result but he knew that the journey had to be ours to take and ours to own. Moving your team from despair to dreams can be easier than you might think.

Step One: Show Them Most adults learn best through active participation–show them how to do what needs to be done. Model the behavior and attitude you want others to display. Live the values that embody who you are. These are the things that are needed to lay the ground work for success. All too often we, as leaders, assume that because we know something, our team members also know. Showing bridges the gap between what we think and what really is. It eases the stress of the unknown and ensures that each team member is on the same page from the very beginning. Showing is different from exact direction. Showing is coaching; showing is mentoring; showing is being a part of what is going on and signifies an investment in your people and the process.

Step Two: Tell Them As you show them, tell them what it means. What is the expectation? What is the standard? How is it going to look, feel, and be like when we “get there?” Clearly communicate the value of what is being done and how each person factors into the end result. We, as leaders, need to turn the radio dial to WIIFM (What’s In It For Me) and let our team know how what is being done benefits them. We also need to address the “why.” One of my favorite quotes is, “The person that knows how to do a job will always be employed but the person that knows why will always be his boss.” We should tell the “why” so that we are developing those around us to someday take the reins. Be clear, be concise, and tell them!

Step Three: Watch Them Once you have shown them the way and clearly explained the expectation, step back and watch your team come up with new ways to get there. If they start veering off course, give them a little latitude to explore new possibilities and then, if it seems like it’s not going to work, go back to steps one and two to get everyone back on track. Watch them spread their wings as they soar to new possibilities! Watch your team develop personally and professionally as you, gently, guide the way. Watch out! You will be amazed at the places you will go!

No matter where you are at in this process, don’t forget to have fun! You set the pace! If you want to foster a climate of increased creativity, innovation, and teamwork, the responsibility lies with the person in charge. Through active participation, communication, and empowering people to take control, you will create a climate that is high in confidence, resilience, and team satisfaction! So, get out there! Get your team wearing their underwear on their heads!

Relationships parallel houses in the way they are built. Daily, we add (or detract) from the foundation of our relationships - at work and at home. Daily, we lay bricks, reinforce walls, put up barriers, and cover open spaces. How much reflection and planning are you investing into the building of your house? It takes time to figure out how you want your house laid out but even with a great floor plan, if the foundation is weak, your house won’t last long. To bind the foundation of your relationships so that they will survive all of the elements, try a mortar mixture of humor and humanity.

Humor

Humor can improve communication, break down social barriers, spark new creativity, help people deal with an ever changing world, and it can also serve as a positive reference point for when relationships strain. It can have the reverse effect if it is ill suited. Humor, as foundation mortar, should be positive, uplifting and should never be at someone else’s expense. It’s a free expression in finding the funny things in life and a reference point between people when things are difficult. I am luckier than most because my wife, Lara, has a fantastic sense of humor. When we were first married, I worked really close to our small apartment and would run home at lunch so we could eat lunch together and watch the “Price is Right.”

One afternoon she greeted me at the door and said, “I made you some cookies!” She knows I am a sweet junkie and she is a fabulous baker so, yes, I headed straight for the kitchen. When I got to the kitchen she said they were still in the oven on the pan. I opened the oven up, took a look and there were 10 broken Archway cookies on a pan waiting for me. I looked at her confused and she busted up laughing. Anytime our house has been shaken by gale force winds, the humor mortar we have used for 20 years has kept our foundation strong. These humorous reference points allow us to laugh, connect, and deal with the storm. The same is true of the foundations we build at work - positive humor builds, binds, and cements. The second ingredient we need for a the binding of a strong foundation is humanity.

Humanity

Humanity is kindness. It is compassion for others. It’s remembering the platinum rule, “Treat others the way that they want to be treated.” We must meet each person where they are at if we want our mortar mixture to set properly. This, again, takes reflection. It also takes an element of risk - we must open ourselves up if we want others to open up to us.

A few years back, I was stationed with a motivated young man who tackled every task put before him with gusto and a smile. When his performance started to decline, I knew something was wrong so I approached him to find out how things were going and if there was anything I could help. He confided in me that he was having difficulties at home. His wife had been pregnant, miscarried, and they were both having trouble dealing with it. He didn’t know what to do to help her through this emotional hurricane.

I opened up with him and told him that we had been through the same thing twice before we had our first child and that the best thing he could do was “be there.” Be there in mind and spirit. Time passed and things seemed to get better. I would ask him periodically how he was doing and it was always answered with a positive response. A few years passed, we transferred to different places, and then I ran into him one day. As we were talking, he told me how much he appreciated me sharing my own experience with him and how much it helped. He had taken my advice and also shared our story with his wife. His wife had found comfort (and hope) in the fact that others had gone through the same thing and went on to have children with no further incidents. The foundation of our relationship had been permanently bonded through mutual kindness and compassion - through humanity.

The world of today is busy, stressful, and ever changing. These forces can shake the firmest foundation to the point of wondering if the house you are in is going to come crashing down upon you. If you have sealed your foundation with a mortar mixture of humor and humanity, your relationship house will survive the storm and you will be able to continue to build. At home or at work - keep connecting; keep laughing; and keep cementing the foundation of your relationships.

Each team member impacts the culture of an organization (positively or negatively) because emotions pass from person to person. Fifteen years ago, I was working for a particularly mean-spirited manager. He would spend his days yelling, stomping and publicly chastising me (and I was a work horse!). Although he looked at this as a type of training, I looked at it as his way of unfairly wielding his power. We had worked together a little over a year and, as I was moving to a different job, he said; “Chip, I’m really going to miss you - you’re more than a worker, you’re an atmosphere.” Obviously, his words took me by surprise. Not only did I think this manager despised me, I also thought he spent his evenings devising new ways to humiliate me. As time passed, I reflected on his words and came to the conclusion that, “He’s right, I am an atmosphere!” I tried to impact the people around me in a positive manner, find a way to smile or find the “funny thing” in a difficult situation, and give a positive spin on what looked like negative circumstances - which lifted the spirits of my co-workers (even the negative manager). But there are two kinds of atmospheres - carriers and converters. Which kind of atmosphere are you?

Carriers

Carriers clutch onto their negativity and infect, just like the plague, each person they meet in the organization. If they are having a bad day, they are not happy unless they infect you with their problems (in an effort to ensure your day goes as bas as theirs). This transfer of negativity by the carrier must be satisfying to the carrier. So satisfying, i n fact, that they are not content until they have contaminated everyone in their workspace. I am sure you are familiar with this person (or people). Everything can be absolutely fabulous in their life, but they take the one negative and spend 20 minutes telling you how awful they feel because of it. When they are done, you are drained and feel terrible! Yes, you have been infected! This disease is highly contagious and has the potential to spread from person to person quickly. It affects workplace productivity, creativity, teamwork, and morale. What’s the vaccination for the disease? Being a converter!

Converters

Converters are organizational “rays of sunshine” and they do just that! They illuminate the workspace! Converters are skilled in the transformation of negatives i nto positives. You may think that nothing ever goes wrong for the converter because you rarely hear about it. If they do speak of it, it is quickly spun into something positive that can be learned from or built upon for the greater good. Unlike carriers, converters help to boost morale, productivity, creativity and teamwork. Do you want the best news? Even if you don’t “naturally” have a converter attitude, it’s something that can be developed. Here are several approaches to help you convert to being a converter:

Smile - it’s amazing how something so simple can help to change your disposition.

Laugh - get a “humor buddy,” that person that makes you laugh when there’s nothing to laugh about. This person already knows the secret to being a converter. If converters are in short supply, subscribe to a daily joke email list or call me (I’ll be happy to help).

Contribute - take the focus off yourself and do something nice for someone else.

Play - do something that you liked doing as a child (sledding, biking, building with Legos). Have fun!

No matter what your vocation, being a converter will catapult you to the forefront. If your current environment at work is change resistant, negative, unproductive, and you dread going to work, YOU can make the difference. Renovate the atmosphere with your converter attitude. There are no tools required. All that’s necessary are the words “can” and “will.” Your attitude indicates that you “can” and your actions indicate that you “will.” Be a converter! The light you shine will illuminate the darkest organization! ]]> http://www.covenantleadership.com/make-a-positive-impact/feed/